FAQS

You can email or call us at any time regarding KiwOwn products, delivery or troubleshooting. Simply head to the Contact Us page, or call us on 0800 936 936.

If you are new to KiwiOwn, simply browse the categories, then choose the products you wish to purchase by adding them to your cart, select your preferred payment type, and follow the prompts to complete the process. The amount of information we request is linked to the payment type you select.

KiwiOwn delivers to all online shoppers anywhere in the North or South Island, as long as the address is registered with New Zealand post. We cannot deliver to hotels or PO Box numbers.

The delivery cost for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).

Standard delivery: $5 standard delivery fee applies to all small to medium-sized items across New Zealand. Large items: oversized items such as (but not limited to) whiteware, bikes, furniture, large electronics etc - will be charged according to cubic metre measurement of the item and where you want it delivered. This cost will be applied to each large item you order.

For your security and protection against fraud, we will only deliver goods to your confirmed address. As a basic rule of thumb, for all products under 35 kg you can expect delivery overnight in Auckland, within 2-3 days outside Auckland, and within 5 days in rural areas.

For larger items purchased, delivery times can be confirmed by contacting us at info@kiwiown.co.nz or calling 0800 936 936. Delivery time will generally not exceed 10 days.

If you are a new customer purchasing a product, delivery will take approximately 10 days, because products will not be delivered until your payments have started and you have received your address verification letter.

If you are sent the wrong product or your product is faulty, simply contact our customer services team on 0800 936 936, or email info@kiwiown.co.nz, and we will arrange for your product to be exchanged or replaced. If you purchase an item of clothing that is the wrong size, we do accept returns. However, a return freight fee of $4.95 will be charged.

If goods are damaged in transit, it is important you contact us within 24 hours of signing for the delivery. We will arrange for them to be fixed or replaced. Simply contact us on 0800 936 936 or email info@kiwiown.co.nz and we’ll take care of it for you.

We only promote online products that are in stock or that are available directly from suppliers. Sometimes where there is a time delay between order and delivery, the exact model that you have ordered may no longer be available for sale. In this instance, we will do our best to provide you with a replacement model with comparable or better features at no extra cost. We will contact you to discuss the provision of the alternative product, and if you do not wish to receive it we will refund the purchase price you have paid.